I. Glossary

The terms used in the Regulations mean:

Price – the price of the Goods including the applicable tax on goods and services (VAT), excluding the costs of delivery of the Goods.

Delivery – means an actual activity consisting in the Seller delivering the Goods specified in the order to the User, via the Supplier (if such a form of delivery of the Goods is possible.

Supplier – means the entity with which the Seller cooperates in the scope of delivering Goods – a courier company, a transport company.

Password – means a sequence of letters, digits or other characters selected by the User during Registration on the Website, used to secure access to the User Account on the Website.

Consumer – a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.

Consultant – an employee of the Customer Service department on the website. Masonrypro.eu

MasonryPro Account (hereinafter referred to as the Account) – part of the Website within which the User may use selected functionalities indicated in the Regulations.

Newsletter – commercial information made available by the Service Provider via the Website, intended directly or indirectly to promote the goods, services or image of the Service Provider.

Payment operator – Stripe Technology Europe, Limited (the e- money licensed entity with the Central Bank of Ireland ) or PayPro SA ( PayPro ) – Entity providing the Service to Users, based in Poznań, at ul. Pastelowa 8 (60-198), entered into the register of entrepreneurs of the National Court Register kept by the District Court of Poznań Nowe Miasto i Wilda, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP number 7792369887, with a share capital of PLN 5,476,300.00, fully paid up, and to the register of national payment institutions kept by the Polish Financial Supervision Authority under number UKNF IP24/2014 .

Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity by a separate act – conducting business activity on its own behalf.

Regulations – these regulations.

Registration – a one-time activity consisting in setting up a User Account, performed independently by the User, using the tools available on the Website or by completing contact forms.

Website – the website located on the Internet at www.masonrypro.eu and all functions and tools provided by this website.

Online Store – functionality of the Website through which the User can place an Order.

Seller – Service Provider or entrepreneur cooperating with the Service Provider using the functionality and resources of the Website in order to invite Users to conclude a sales contract.

Goods – a movable item that the Customer can purchase in the Online Store. The goods are brand new.

Sales contract – means a sales contract concluded remotely, on the terms specified in the Regulations.

Services – free services provided by the Service Provider to Users and additional services within the scope of the sales contract (e.g. delivery, assembly) provided by Sellers.

Service provider – Kamieniarstwo NERO Kamil Wodecki NIP: 6431772414, REGON: 383991815; street Wierzbowa, No. 1B, lok. 13, 41-100 Siemianowice Śląskie, Poland.

Act – Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).

User – a natural person with full legal capacity, as well as a legal person or an organizational unit without legal personality who uses or intends to use the Website.

Order – the User’s declaration of will, aimed directly at concluding a distance sales agreement in the Online Store

II. General provisions

  1. The website at www.masonrypro.eu is run by Kamieniarstwo NERO Kamil Wodecki NIP: 6431772414, REGON: 383991815; street Wierzbowa, No. 1B, lok. 13, 41-100 Siemianowice Śląskie, Poland, e-mail: support@masonrypro.eu .
  2. In order to properly use the Website, it is necessary to read the content of these Regulations.
  3. The Service Provider undertakes to provide services to the User to the extent and under the conditions specified in the Regulations.
  4. The contract for the provision of electronic services is concluded when the User successfully completes and accepts the registration form or each time the User uses the Website (in the absence of Registration and logging in). In both cases, the contract is concluded for an indefinite period.
  5. In order to ensure the security of communication on the Website, in particular when using the services, the Service Provider takes technical and organizational measures appropriate to the degree of threat to the security of the Website.
  6. The provisions of the Regulations do not violate the rights of Consumers under generally applicable provisions of law, in particular the Act and the Civil Code.

III. Technical conditions

  1. The website is designed to be operated using fully installed Mozilla Firefox version 3.6 or higher and Microsoft Internet Explorer version 7.0 or higher browsers on an IBM PC compatible computer running a Windows or Linux operating system with access to the Internet. The website is optimized for viewing at a screen resolution of 1024×768 points, with the ability to save Cookies and Javascript enabled in the web browser .
  2. The User is prohibited from using the Website to provide illegal content. Using the Website is free of charge.

IV. Copyright protection

  1. All personal and proprietary copyrights to any elements of the Website (text, graphics, page layout, etc.), with the exception of some logos and photos presented on the website for the purpose of presenting goods, the copyrights to which belong to third parties, are reserved. The website and all its elements are protected by law, in particular the Act of February 4, 1994. on copyright and related rights (i.e. Journal of Laws of 2021, item 1062) and the Act of April 16, 1993 on combating unfair competition (consolidated text: Journal of Laws of 2020, item 1913).
  2. The sign www.masonrypro.eu together with sub -domains and other trademarks used on the websites are trademarks protected by the provisions of the Act of June 30, 2000. Industrial property law (i.e. Journal of Laws of 2021, item 324) and the Act of April 16, 1993 on combating unfair competition (consolidated text: Journal of Laws of 2020, item 1913).

V. User Obligations

In particular, the User is obliged to use the Website in a way that does not interfere with its functioning, including: through the use of specific software or devices, respecting the personal rights of other Users, the Service Provider and third parties and respecting all their rights.

VI. Role of the Service Provider. Responsibility for the operation of the Website

  1. The Service Provider is responsible for the proper functioning of the website and services referred to in point VII, including the correct transfer between the User and the Seller other than the Service Provider:
  2. information as part of the process of placing orders for Goods,
  3. information as part of the complaint process,
  4. request that the Seller be notified of the return of the goods as part of the right to withdraw from the sales contract
  5. The Service Provider is not liable for non-performance or improper performance of services provided within the Website if it is caused by third parties, in particular telecommunications operators, suppliers of telecommunications lines and electricity.
  6. The User is solely responsible for ensuring technical compatibility between the computer equipment or end device used and the IT or telecommunications system and the Website.
  7. The User is responsible just as he is for his own actions or omissions, for the actions or omissions of another entity to which he enables the use of the Website through his own Account.
  8. The Service Provider reserves the right to suspend or terminate the provision of individual functionalities of the Website due to the need for technical work (e.g. maintenance, inspection or expansion) if this does not violate the User’s rights.
  9. The Service Provider is not liable for non-performance or improper performance of sales contracts, including additional services within the scope of the sales contract concluded by the User with a Seller other than the Service Provider. Moreover, the Service Provider is not responsible for the delivery of Goods ordered by Users from Sellers other than the Service Provider, nor is it responsible for the manner and timeliness of such delivery.
  10. The provisions regarding the limitation of the Service Provider’s liability, contained in point VI.6, do not apply to an entrepreneur who is a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it does not have a professional character for him, resulting in particular from the subject matter. her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.

VII. Free services

  1. The Service Provider provides free services to Users electronically:
  1. Maintaining the User Account;
  2. Contact form;
  3. Newsletter;
  4. Posting opinions;
  5. Information about goods offered by Sellers;
  6. Enabling the purchase of Goods.
  7. Filing complaints

h.Live Chat

and . Form returns

Free services are provided 7 days a week, 24 hours a day.

  1. The User Account Management service is available after Registration and consists in providing the User with a dedicated panel on the website www.masonrypro.eu, enabling the User to modify the data provided during Registration, as well as to place orders and conclude sales contracts.
  2. The Contact Form service involves sending a message to the Service Provider using a form available on the Website.
  3. Resignation from the Contact Form service is possible at any time and involves ceasing to send inquiries to the Service Provider.
  4. The Newsletter service consists in sending by the Service Provider, to the e-mail address, an electronic message containing information about new products or services in the Service Provider’s offer. The newsletter is sent by the Service Provider to all Users who have subscribed.
  5. the Newsletter at any time by unsubscribing via the link included in each e-mail sent as part of the Newsletter service.
  6. The Opinion Posting service consists in the Service Provider enabling Users to publish the User’s statements regarding the Goods on the Website.
  7. Resignation from the Opinion Posting service is possible at any time and involves the User ceasing to post content on the Website.
  8. The Information about goods offered by Sellers service consists in enabling the Service Provider to enable Users to obtain information about the Goods offered by Sellers.
  9. Resignation from the service Information about goods offered by Sellers is possible at any time and involves ceasing to use the service.
  10. The Complaint Filing service consists in submitting to the Service Provider a request to send a complaint about the Goods purchased in the Online Store to the Seller.
  11. Resignation from the service Filing a complaint is possible at any time and involves ceasing to use the service.
  12. The Live chat service enables the user to chat with a Consultant regarding the Sellers’ offer and information on how to place orders.
  13. You can unsubscribe from the Live chat service at any time by ceasing to use the service.
  14. Conversations with the User conducted via chat are recorded and archived for information and evidentiary purposes. If the User does not agree to the archiving of these conversations, he or she should stop using the chat.
  15. The Return Form service consists in submitting to the Service Provider a request to notify the seller of a declaration on the return of goods as part of the right to withdraw from the sales contract.
  16. Resignation from the Return Form service is possible at any time and involves ceasing to send requests to the Service Provider.

A complaint may be submitted only after the User gives his consent and by entering all data necessary to submit a complaint. The status of an accepted complaint can be checked based on the unique complaint number.

  1. The Service Provider is entitled to block access to the Account and free services if the User violates the law or the provisions of the Regulations. Blocking access to the Account and free services for the reasons indicated above lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Account and free services. The Service Provider will notify the User about blocking access to the Account and free services electronically to the address provided by the User in the registration form.

VIII. Rules for posting opinions. Responsibility for the content posted

  1. Posting opinions is possible at any time by website users, regardless of whether they purchased the Goods at www.masonrypro.eu.
  2. It is prohibited to post opinions:
  3. violating the personal rights of the Seller or a third party,
  4. fulfilling the characteristics of an act of unfair competition within the meaning of Art. 3 of the Act of 16 April 1993 on combating unfair competition
  5. containing spam content,
  6. not relating in whole or in part to the reviewed Goods or Seller
  7. violating rights related to the protection of intellectual property rights
  8. containing words commonly considered offensive or the so-called profanity,
  9. paid by other entities or intended to change the credibility of opinions in order to artificially increase or lower the rating of the product.
  10. The Service Provider does not verify whether the posted opinions come from the User who purchased the Goods (to which the opinion relates) outside www.masonrypro.eu .
  11. The Service Provider checks whether the e-mail address provided by the User when adding an opinion is consistent with the e-mail address used to conclude the sales contract at www.masonrypro.eu .
  12. If the Service Provider positively verifies the e-mail address provided when posting an opinion regarding the reviewed Goods, then after the User meets the condition in point 2 above, it marks the opinion as “Confirmed Purchase” (in the event that the subject of the contract for sale on www.masonrypro.eu was the reviewed Goods). .
  13. By posting content and making it available, the User voluntarily distributes the content.
  14. The Service Provider is not a content provider, but only an entity that provides appropriate IT resources for this purpose.
  15. The Service Provider is responsible for the content posted by Users provided that it is notified of its illegality in accordance with the provisions of these Regulations.
  16. In the event of receiving notification about the illegality of the posted content, the Service Provider reserves the right to remove statements posted by Users, in particular in relation to inappropriate content or content that may constitute a violation of applicable law, when, based on reports from third parties or relevant authorities, it was found that they may constitute a violation of applicable law.
  17. By providing a statement, including placing it on the Website, the User consents to the free use by the Service Provider of the content posted by him on the Website.
  18. The User acknowledges that the Website is not a tool dedicated to recording and storing content posted by the User. The Service Provider does not guarantee that the content posted by the User will be permanently available on the Website. The Service Provider is not obliged to publish content posted by Users, in particular if it is inappropriate or may constitute a violation of applicable law and these Regulations.

IX. Reporting violations

  1. If the content published on the Website violates the personal rights of the User or another person or entity, they may notify the Service Provider of the potential violation by sending a notification to the e-mail address: support@masonrypro.eu or the Service Provider’s address provided in point. II.1.
  2. After receiving a report of a potential violation, the Service Provider takes immediate action to remove the content causing the violation from the website.

X. Personal data protection

  1. The processing of personal data is carried out in accordance with the provisions of Regulation 2016/679 of the European Parliament and of the EU Council of 27/04/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ( hereinafter referred to as ” GDPR “) and in accordance with the Personal Data Protection Act.
  2. Providing personal data is voluntary, but is a condition for using the Website and concluding a contract.
  3. The Service Provider is the administrator of personal data of Users using the website services referred to in point VII.1 of the Regulations, as well as when the User purchases Goods sold by the Service Provider. The Service Provider has appointed a Data Protection Inspector with whom the User can contact in matters regarding the protection of their personal data and the exercise of their rights via the Contact Form, by e-mail: GDPR@masonrypro.eu or in writing to the address of the Service Provider’s registered office.
  4. The administrators of the personal data of the User who orders Goods or implements the sales contract concluded with the Seller or orders the design service are: the Service Provider to the extent necessary to enable placing an order for the design service or ordering Goods and performing the sales contract concluded by the User with the Seller, including exercising the right to withdraw from the sales contract; Payment Operator to the extent necessary to enable the User to make payments using the tools provided by the Payment Operator; and the Seller to the extent necessary to enable the User to conclude and perform a contract for the sale of Goods or to conclude and perform a contract for a design service. Each of the administrators indicated above is authorized to independently process the User’s personal data in connection with the provision of the service referred to in point VII.1.e), the Payment Operator service or the User’s sales contract with the Seller.
  5. In the case of purchasing Goods, the User’s personal data, for which the Service Provider is the administrator, are made available to a Seller other than the Service Provider in order to conclude – at the User’s request – a contract and perform the contract for the sale of Goods in the Online Store concluded between the User and the Seller in connection with the provision of the service by the Service Provider, about referred to in point VII.1.f) and for the purpose of reporting to the Seller a declaration of return of goods (withdrawal from the sales contract) as part of the service referred to in point VII.1.i). As part of the service referred to in point VII.1.g. and point VII1 j) personal data of Users for whom the Service Provider is the administrator are made available to the Seller in order to enable the User to submit a complaint. As part of the service of ordering a design service, personal data of Users for whom the Service Provider is the administrator are made available to the Seller offering the design service in order to enable the User to conclude a contract for the design service.
  6. The Personal Data of Users for whom the Service Provider is the administrator are made available to the Payment Operator in order to enable the User to make payment to the Seller for the ordered Goods.
  7. The payment operator and the Sellers, after obtaining personal data from the Service Provider of Users purchasing Goods in the online store, are obliged to fulfill all obligations arising from this regulation and other legal provisions, including ensuring that they exercise their rights.
  8. Personal data provided by the User will be processed by the Service Provider for the following purposes:
  9. in order to use the Website based on the User’s interest in the Service Provider’s offer (basis in Article 6(1)(b) of the GDPR);
  10. in order to fulfill a legal obligation, if such an obligation is imposed on the Service Provider (basis in Article 6(1)(c) of the GDPR);
  11. for analytical purposes, e.g. to select services to meet the needs of Users; optimization of products and services based on submitted comments, Users’ interests, technical logs of the application; in order to optimize service processes based on the course of service processes, including complaints, which is the legitimate interest of the Service Provider (based on Article 6(1)(f) of the GDPR);
  12. for archival (evidential) purposes to secure information in the event of a legal need to prove facts, which is the legitimate interest of the Service Provider (basis in Article 6(1)(f) of the GDPR);
  13. in order to possibly determine, pursue or defend against claims, which is the legitimate interest of the Service Provider (basis in Article 6(1)(f) of the GDPR);
  14. in order to examine Users’ satisfaction and determine the quality of the Service Provider’s services, which is its legitimate interest (based on Article 6(1)(f) of the GDPR);
  15. in order to offer products and services directly to Users (direct marketing), including selecting them in terms of Users’ needs using profiling, which is the legitimate interest of the Service Provider (basis in Article 6(1)(f) of the GDPR);
  16. The Service Provider processes the following categories of data:
  17. basic identification and residence details;
  18. identification data granted by public authorities;
  19. electronic identification and location data;
  20. data obtained through the use of technology;
  21. sound recordings.
  22. The Service Provider may share personal data with its subcontractors, i.e. entities it uses to process data.
  23. The Service Provider does not transfer Users’ personal data outside the territory of Poland.
  24. Personal data obtained for the purpose of using the Website or concluding a contract are stored for the period of using the Website or the period necessary to conclude and perform the contract. If a contract is concluded, Users’ personal data are processed until the end of the limitation period for potential claims arising from the contract.
  25. Basic contact details are stored by the Service Provider for direct marketing purposes until an objection to such processing is raised or consent is withdrawn, if the data processing was based on the so-called marketing consent.
  26. Each User who has provided their personal data has the following rights under the GDPR:
  27. the right to access his data and receive a copy thereof;
  28. the right to rectify (correct) data;
  29. the right to delete data;
  30. the right to request restriction of data processing;
  31. the right to object to data processing;
  32. the right to transfer data;
  33. the right to lodge a complaint with the supervisory authority (President of the Personal Data Protection Office);
  34. the right to withdraw consent to the processing of personal data if the data processing was based on consent; Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

XI. Complaints regarding the functioning of the Website

  1. The Service Provider takes steps to ensure the proper operation of the Website, to the extent resulting from current technical knowledge, and undertakes to immediately remove any defects or interruptions in the functioning of the Website reported by Users.
  2. The User may submit Complaints to the e-mail address: support@masonrypro.eu or the Service Provider’s address provided in point. II.1.

XII. Termination of the contract for the provision of electronic services

  1. The User and the Service Provider may terminate the contract for the provision of electronic services at any time and without giving reasons, provided that the rights acquired by the other party before the termination of the contract for the provision of electronic services are preserved.
  2. The Service Provider sends a declaration of termination of the provision of services electronically to the registered User to the e-mail address provided by the User during Registration.
  3. The Registered User terminates the contract for the provision of electronic services by sending to the Service Provider an appropriate declaration of will to terminate the contract for the provision of electronic services to the e-mail address: support@masonrypro.eu or the Service Provider’s address provided in point. II.1.

XIII. Placing orders

  1. The information contained on the Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to Users to conclude a sales contract.
  2. The User may place Orders in the Online Store.
  3. The User may place Orders in the Online Store 7 days a week, 24 hours a day.
  4. The User placing an Order in the Online Store completes the Order by selecting the Goods he is interested in and adds it to the “CART”. When placing an Order, you are required to complete:
  5. name, color and quantity of the Goods,
  6. name and surname of the User or recipient,
  7. selected method/and exact delivery address,
  8. contact telephone number,
  9. User’s e-mail address,
  10. data necessary to issue an invoice.
  11. Before placing an Order, the User is informed about the Seller’s data about the total price for the selected Goods and Delivery, as well as about all additional costs (including the costs of additional services, e.g. transport) that he is obliged to incur in connection with the Sales Agreement.
  12. Placing an Order requires acceptance of the website regulations.
  13. Placing an Order constitutes an offer by the User to conclude a Sales Agreement for the Goods that are the subject of the Order.
  14. After placing the Order, the User receives an e-mail from the Seller informing about the receipt of the order to the e-mail address provided by the User.
  15. Regardless of the method of placing the Order (in the Online Store), the Seller informs the User about the acceptance of the order within 3 days from the date of receipt of the order. Together with this information, the User receives the content of the website regulations, the Seller’s sales regulations and other information required by law.
  16. The sales contract is concluded when the User receives information about the acceptance of the order.
  17. If the order cannot be completed by the Seller, the Seller notifies the User about this by sending him a message to his e-mail address with information about the refusal to process the order and the reason for this refusal.
  18. Until the User receives the message from the Seller referred to in point. XIII.11, The user may cancel the order. For this purpose, the User should send a message to support@masonrypro.eu . The possibility of canceling the Order does not prejudice the possibility of withdrawing from the Sales Agreement in accordance with applicable regulations.
  19. Sellers may introduce a maximum quantity limit for a given Good or category of Goods. The user will receive information about the limit after adding the product to the cart.

XIV. Payments

  1. The prices on the Website for a given Good are gross prices and include the KGO fee. The prices given do not include information on the costs of Delivery and any other costs that the User will be obliged to incur in connection with the Sales Agreement, about which the User will be informed when placing the order and choosing the method of Delivery.
  2. At the beginning of placing the order at the latest, the User is informed about the payment methods available from the Seller. The availability of a given payment method depends on the Seller.
  3. Fast payments ( etransfer ) via the online service Przelewy24 are operated by the payment operator – PayPro SA with its registered office in Poznań (60-327), ul. Kanclerska 15 or Stripe Technology Europe, Limited (the e-money licensed entity with the Central Bank of Ireland).
  4. The Seller, in accordance with the User’s will, attaches a VAT invoice to the shipment being the subject of the Delivery or sends it to the e-mail address provided by the User when placing the order.

XV. Delivery

  1. The Seller informs the User about possible dates, methods and costs of Delivery in the product card after indicating the place of delivery.
  2. In the case of Customers located in Poland, it is possible to purchase an additional service, i.e. installation of the Goods, about which the User is always informed when placing the Order via messages included in the order form.

XVI. Seller’s liability

  1. The Seller’s liability for defects in the goods sold by him, including non-conformity of the goods with the contract, is determined by the Seller of these goods, taking into account applicable legal provisions. With respect to Consumers, the rights provided for in mandatory provisions, in particular in the Act (Act of May 30, 2014 on consumer rights), cannot be excluded or limited by the Seller.
  2. Complaints regarding non-compliance of the Goods with the contract or related to improper performance or non-performance of the sales contract should be directed directly to the Seller from whom the Goods were purchased.
  3. Each Seller informs the User about how to submit a complaint before placing an order in the seller’s profile. A link to the Seller’s regulations will be made available in the order form. In the case of Orders placed by phone via the Customer Service Hotline, information on how to submit a complaint is provided by the Consultant.
  4. The provisions relating to Consumers contained in this point also apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for him, resulting in particular from the subject of his business activity. , made available on the basis of the provisions on the Central Registration and Information on Business.

XVII. Consumer right to withdraw from the sales contract

  1. The Consumer is not entitled to withdraw from the Sales Agreement in relation to:
  2. Contracts in which the subject of the service is non-prefabricated goods, manufactured according to the consumer’s specifications or serving to meet his individual needs;
  3. Contracts in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
  4. The right of withdrawal is not available in relation to a contract for the provision of services if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the contract.
  5. Provisions relating to the consumer, contained in point XVII. above also applies to contracts concluded by a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it does not have a professional character for him, resulting in particular from the subject of his business activity, made available under the provisions of on the Central Registration and Information on Economic Activity.

XVIII. Out-of-court methods of dealing with complaints and pursuing claims and rules of access to these procedures

  1. Detailed information regarding the possibility for a User who is a Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and the Office of Competition and Consumer Protection.
  2. If you want to use out-of-court methods of dealing with complaints and pursuing claims, you can contact institutions dealing with the protection of consumer rights and interests, in particular:
  3. district (municipal) consumer ombudsman,
  4. provincial inspectorates of the Trade Inspection (WIIH) and their local branches conducting mediation. Mediation is conducted at the request of the Consumer or ex officio after exhausting the complaint route. The mediator is an employee of WIIH. Mediation is voluntary, which means that both parties to the contract must agree to this method of resolving the dispute,
  5. arbitration courts, in particular permanent consumer arbitration courts operating at WIIH (both in provincial capitals and in local branches). These courts hear disputes over property rights arising from contracts for the sale of products and the provision of services. Their basic feature is their voluntary nature. This means that the case may be considered by an arbitration court only if both parties consent to it and submit to its jurisdiction, i.e. make the so-called arbitration clause. Both the consumer and the entrepreneur may initiate the proceedings.
  6. The proceedings described above are free of charge, the only costs may be related to the need to pay for expert opinions commissioned in the case by independent appraisers.
  7. At https://ec.europa.eu/consumers/odr/ there is a platform for an online dispute resolution system (concerning contractual obligations arising from an online sales contract or a service provision contract) between consumers and entrepreneurs, at the EU level (ODR platform). .

XIX. Final Provisions

  1. In all matters not regulated in these Regulations, the provisions of the Civil Code and other acts shall apply, and in relation to consumers, also the Act on Consumer Rights of May 30, 2014 (Journal of Laws of 2020, item 287, as amended). d.).
  2. These Regulations enter into force on July 5, 2022 and are valid for an indefinite period. The Service Provider reserves the right to change these Regulations with a seven-day notice period, which will be announced by presenting the new version of the Regulations on the Website at least seven days before the changes enter into force. Changes to the Regulations may be caused, in particular, by legislative changes, development of Internet technologies, changes in the rules of using services (in particular, changing the scope of services or introducing new ones) or the Website, changing the methods of placing orders, reservations, payments, deliveries, complaints (to the extent that how these changes affect the implementation of the provisions of the Regulations). All contracts for the provision of electronic services concluded before the date of entry into force of the new Regulations are implemented on the basis of the Regulations that were in force on the date of conclusion of the contract for the provision of electronic services. Changing the data regarding the registered office, address, e-mail address, telephone or fax number, amount of share capital and other data regarding the Service Provider does not constitute a change to the Regulations.